Received the February payment just now 🤗

I think the 45EUR was after they completed the wagering Afi - they stated this was real money not bonus money.

@bp54 can you reconfirm your username at CM we can’t find you? 

@Paulineneuschwander Also, when playing with a deposit bonus, the max allowed bet size is usually capped at 5 EUR, even after the entire wagering requirement has been completed, until the winnings have been withdrawn. If this was the case, then your 45 EUR bets had breached this rule.

@Paulineneuschwander The first thing I want to ask is...was there a max withdrawal limit for the deposit bonus taken? Usually there is, ranging from a mere 5x to 10x the deposit OR bonus amount, but at some casinos this may be much higher, or without any max cap. If there is a cap, then any extra amount won becomes invalid and null. If there is a max withdrawal cap on bonuses, then you shouldn't be able to withdrawal more than the allowed limit and the system should have disallowed that withdrawal claim. Also, if the required wagering amount hasn't been completed, no bonus money should be convertable into real cash - perhaps there were some glitches in the casino's system that allowed this to happen?