Rooster.bet lured me over with a free bet offer so I took it and spent the evening there. It felt like I couldn't go wrong tonight, all 6 bets either winners or money backs! Cashing out 3 times my deposit now, and got a night bet pending as well 😃  

You’re saying the casino have falsified theirs - you see there is always two sides to every story and my job as a forum admin is not to take sides but to evaluate both sides. There will only be one outcome - either you are lying and the funds were played down - or the casino played them down. I do not know which one it is - honestly. But you cannot accuse the casino of submitting fake evidence to LCB and Guru without the possibility of your evidence being fake to back your claim. I’m not saying it is - I’m just saying one of you have submitted false evidence and that’s the two outcomes.    I genuinely do wish you all the best with this - I am not against you at all. Please keep us updated with your results on this. 

I would like to clarify something important. The casino states that it is impossible to have two bonuses active at the same time. However, I clearly had two bonuses active on my account. The system allowed it without any restriction or warning, so this was not something I could control. If this was not allowed, the system should have prevented it from happening in the first place. Additionally, I requested my game history to verify the situation. The casino only sent me my betting history from November to January, but they did not provide the data for March, which is when the winnings occurred. This makes it impossible for me to verify their claims or understand what really happened. This is why my main concern is the lack of transparency and the inconsistencies in their explanations.

Thank you for your explanation.   I understand your point, but in my case the situation is more complex.   The casino gave me different and inconsistent explanations. At first, they said that the wagering requirements were not completed, and later they changed the reason to a maximum win rule.   They also told me that it was impossible to have two bonuses active at the same time. However, I clearly had two bonuses on my account.   With one of them, I played with €1 bets and won around €4000. Then I continued playing normally and placed €45 bets, which allowed me to win around €2000 more.   I could see the wagering progress (700€/700€), and once it was completed, the balance was converted into real money.   At no point was I restricted or warned about any betting limit.   On top of that, my account has now been disabled and I have no access to my game history, so I cannot verify any of the casino’s claims.   This is why my main concern is not only about the rules, but about the lack of transparency and the inability to verify what actually happened.

Of course it can have another outcome - there’s always two sides to every story, unfortunately we’ve not been able to hear the casinos side on this occasion. The OP claims the casino submitted fake evidence to LCB and GURU but of course the OP could also have fake pictures. He’s quick enough to accuse the casino of falsifying evidence but his could also be for all we know. I guess we will never know unless I’m able to get the evidence from those two sites which I am trying to do.    This comment is very serious to me; you're saying I might have false evidence. But that's it... If my conversation doesn't lead anywhere, we can talk later...