Search the Community
Showing results for tags 'casino.bitcoin.com'.
-
I just want to share my unfortunate experience with this new casino. It is an extension of the bitcoin. com url (casino. bitcoin. com) When I joined I read their T&C and bonus rules and they had a 30 day expiration on their bonus, so seeing that as being reasonable I made a deposit and started playing, mostly due to the bitcoin brand and inherent trust I felt I could have for them. Overall I was enjoying the new casino and was doing pretty good. I was up, so my balance exceeded the bonus + my initial deposit. All seemed okay until 8 days after deposit date when I logged in and the bonus as well as all money was gone. I checked the T&C again and the bonus fine print and it still said 30 days for the bonus, so it made no sense why the money was gone. I immediately complained to their customer service, and after a few days of back and forth emails with no helpful information they finally replied that I should review the new T&C of the bonus that changed since I signed up. I did so and after taking my money and after a few days into my complaint they had changed it to 7 days (instead of 30)! So I dug in and kept complaining and threatened to take it to the license authority etc and they eventually reinstated the funds after a lot of stress and hassle. At first I thought okay they fixed it all is well. However this was a deposit based bonus, and in my experience with deposit based bonuses you can withdraw the excess of the current balance over the bonus amount. Other casinos do this - but they seemed to change the play through when they changed the T&C and reinstated my bonus and balance and basically it was not possible to withdraw any funds. Prior to them taking the funds back I did have a withdrawable balance. And it looked like they reset my playthrough and changed it to 50x from a previous lower level. I thought it was around 35x when I joined. Anyway it was a real headache and once they reinstated the funds I was not able to withdraw anything. And at 50x play through it sure wasn't easy, and they would not let me cancel the bonus or take out funds so I gave up at that point, even though I had not yet used my initial deposit, and played to 0 and left the casino never to return. They seemed to think they had done me a big favor by reinstating the bonus and funds, and my deposit bonus was essentially treated as most casinos treat a no deposit bonus in my opinion. This was a really bad experience and I was shocked they first took my money for no reason and later changed the T&C fine print only after I complained. Also that their bonus rules were so strict it was really much better to never take the bonus in the first place. How can a 7 day expiration bonus with a 50x playthrough requirement work out favorably especially when you can't even withdraw when you are up or remove the bonus? This really put a negative spin on bonuses for me, currently I am playing with no bonus elsewhere. I won't be playing at the bitcoin casino again for sure. However I also want to mention I have received bonuses elsewhere that were handled fairly per the T&C and they worked out quite well. But I DO NOT like the fact they can simply change the bonus terms after you sign up for it.
- 15 replies
-
- casino.bitcoin.com
- bitcoin casino
-
(and 1 more)
Tagged with: