Search the Community

It has now been since 3/22/18 that I submitted for withdrawal, and today's date is 4/10/18. I then provided the necessary security documents (CCA form, Copy of Drivers License, Copies of Credit Cards, Phone Bill) immediately on the same day. I have contacted them several times via chat and also on email. They don't tell me where I am in the process of being paid out, and it has been way more than the 12-15 business days that they claim below: My Email (3/22, same day as withdrawal): Hello, My casino is Las Vegas USA. My username is verfucker. I just emailed all of my security documents to the security team. Now I just need to know how long it will take to receive my payout via ACH. Please advise as soon as possible. I do not want to have to report this on Ask Gamblers.com Their Email (3/29, ONE WEEK LATER RESPONSE): Greetings from MainStreet Vegas Group! This is in brief, how the payouts processing works: After you place your withdrawal request, we evaluate it within the next couple of days (for account verification, documentation on file, wagering requirements, etc). Once your withdrawal has passed the evaluation/verification stage, it is sent to our payments provider to start with its processing. The processing time frame for payouts is approximately of 12-15 business days, and this may vary depending on the amount of withdrawals in the processing queue (our provider processes the payments in a first-in first-out basis). Finally, once the provider confirms that your payment has been sent out, we will notify you of so via e-mail. Kind Regards, Las Vegas USA Finance Department