Jump to content
icon Ag awards
icon
Notifications
Login
EN

alanlukeb

Members
  • Posts

    8
  • Joined

  • Last visited

Posts posted by alanlukeb

  1. On 12/26/2019 at 3:34 PM, Nat1234 said:

    Hi, have you had any joy with this? I also signed up recently and had no issues even though in in the UK, no warning to say I shouldn’t play on the site? I’m new to this and didn’t even know i would have to look for such a thing, I have made over £300 in deposits and last night withdrew £1260, there is no chat option available and my emails haven’t had a response( I do understand this could be due to Xmas) im now worried that I am also going to have Lost this money. Now I’ve been looking there is so many people from the Uk who have deposited and Lost their deposits and realised they shouldn’t be on and have tried to get a refund. One reply I found stated that it was their error and the player should have never been able to open an account and if they had won they would have been paid out despite being in the Uk but as they had Lost they wouldn’t be getting a refund?? As a new user I’m so shocked that this is even aloud to happen??

    Any luck with this? 

  2. This is the email I got, worth disputing? considering it's genuine claim I didn't know they were linked and I'm assuming they would not have payed out if I had won.
    I contact you on behalf of the InterCasino Support Team regarding your refund request.

    Thank you for reaching out to our team regarding the matter, I can now confirm that any account you held on a site operated by Dumarca Gaming Ltd is now closed.

    Unfortunately, your refund request cannot be granted for the Gaming Limits section of My Account states the below:
    'Limits set on this page are restricted to this account only, if you hold other accounts with Dumarca Gaming Ltd, be sure to set your limits on those also.
    Should you wish to block all accounts held with Dumarca Gaming Ltd contact support.'

    There are sufficient warnings on any of the Dumarca Gaming Ltd operated sites (InterCasino or others) to advise members that limits should be set on all accounts individually, in the same way closure on all sites should be requested via one of the site's support channels: Chat, Call or Email.

    As advised, we have now taken note of the request and implemented the closure accordingly.

    Thank you for your understanding in this matter, please feel free to contact us should there be anything we can assist you with.
    Our contact details can be found at the following link 

  3. Hello, I suspended myself from verajohn a while back and just used my inter casino account which is owned by dumarca gaming aswel. I just asked them on chat if this affected my intercasino account and they said yes and suspended it but said I'd be emailed tomorrow as they only joined dumarca gaming in April. Will I be intitled to a refund as I'd guarantee if I withdrew anything it would have been voided.

×
  • Create New...