[SOLVED: Why I will NEVER EVER use Skrill again !! A caution to you all]

Thank you very much for this information.For sure i wiil follow your advise and i will wait now

[SOLVED: Why I will NEVER EVER use Skrill again !! A caution to you all]

that is last email which i recived from skrill......

Skirll   Dear fuad gazibegovic,

Thank you for providing us with all the necessary information.

We have forwarded your case for further review to our respective department here in Skrill and as soon as they complete the investigation on the unauthorised activity registered with the account they will update you accordingly via email.

In the meantime, we would like to thank you for your patience and continuing understanding throughout this procedure.

 

Kind regards,

Mihail

Skrill Help Team

 

Copyright © Paysafe Group plc. All rights reserved. Skrill Limited (FRN: 900001) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money and payment instruments. Skrill is a registered trademark of Skrill Limited.

 

I did everything what they wanted from me(they send me 10 questions and i answer on all of them,after that they wanted report from local police and i am send it report from police.... and in the end of last week i recived this email.....like you see i am on the stand by now and praying for my money.Did you have maybe the same procedure like me? i am every day update my skrill account but i think its to early for suprises my money has been stolen on 17.March 2016......my case is fresh and have to wait

[SOLVED: Why I will NEVER EVER use Skrill again !! A caution to you all]

You get money back.I am very happy for you.Now i have hope to recive my 500 euros back.Can you tell me how long did you wait for money?

[SOLVED: Why I will NEVER EVER use Skrill again !! A caution to you all]

I honestly didn't think I would be posting an update to my issue with Skrill. As far as I was concerned I wasn't getting the rest of my money that was stolen, back. Since this is what customer support at Skrill told me.

 

However, by chance today I had to log in to my Skrill account. I haven't used it since the money was stolen. I couldn't believe my eyes when I seen I had a positive balance - All of the funds that were stolen from me were now safely back in my account! And I didn't even know. So it was a lovely surprise to wake up to this morning.

 

It's a shame that my issue took the route it did as my perspective of Skrill has changed forever and there's no going back for me. However the main point is I did get my money back in the end,

 

I still believe Skrill need to make some serious changes to their operations but for now I'll say thank you to the team that eventually recovered my money. It makes a huge difference to a small town girl like me with an extended family on the way. So I am extremely grateful.