makke84
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Posts posted by makke84
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Ok will do that
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nfortunately your withdrawal has been declined and your winnings have been voided as the terms and conditions of the casino were not followed, you did not provide full and accurate details when you created your account.
Please see the terms of use within the casino as it does state below
12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.
I am afraid to inform you the casino decision is final and your winnings will remain void.
If you have any other questions please do not hesitate to contact us.
Kind Regards,
Emma
Cashier
Support Toll Free 1-866-893-4612
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Michelle: I'm afraid the cashier has removed your winnings as the details on your account were not complete
Michelle: As part of the terms and conditions of having an account with us you agree to enter complete and up to date informationMichelle: This is the address on your account - kisvagen
falun, dalarna 79151
marcus: well in here in sweden i cant write with ä
marcus: so thats some bullshit
marcus: i want my money back
Michelle: But you left out 28f too
Michelle: Therefore your address was not completeSo they removed my 1000$ for that i did not have 28f at kisvägen 28f
highnooncasino
Help pls
My adress was not complete for the withdraws bonus
in Ask Gamblers
Posted
what are my chances to get the money back?
I can appreciate you not being happy with the decision but the terms and conditions supplied to you are very clear. You did miss part of your address off very specifically the number 28F. This was a breach of the terms and conditions you agreed to when creating the account. You had not supplied your complete address. I will re-post the terms and conditions for you
12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurateor fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.