bashmc
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Posts posted by bashmc
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I would also like to say sorry to you if i misled you in anyway.I did not know that you could talk on here like this.If i had known i would have been on here sooner.i did not look around the site nor forum and only clicked on the other day.please accept my apologies.
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i did not know of this site when i 1st joined the casino.i did not check any history about this casino or any other casino.if i had then i would not have played.As it states you are allowed 3 users to play at the casino i was the 3rd user so how have i broke the rules.This is what i do not understand.if 3 other people had joined and i was the 4th to join,then yes i have broke the rules but i was the 3rd to join.If like i said i was the 4th and went to withdraw by all means they have the right to take the money.So because say for instance 2 other people register to the casino the 1st 3 people that joined they will get their money confiscated and be told due to too many accounts.is this right.Do the 1st 3 that reg lose all their money when they go to withdraw,or would the 1st 3 be ok and this rule applies to those that reg in 4th 5th 6th etc.If i am wrong i am wrong and yes i would consider that getting what i got was lucky.Maybe i am blinkered on this one because i do not see how if i am the 3rd to reg, have i broke the rules.theses rules should apply to those that reg after me.
as for the gambling again,after having my account closed twice and the waiting i did i just decided to gamble,do not know why but just did.i was pretty fed up by this time.
This casino was adament at the 1st accusation of tech error.They stuck by it.Then all comes to all they accused me of playing on a game i did not play.Why accuse me of this.Then the 2nd accusation was accounts.All i can see is this casino accused me of 3 different things,the last one was another tech error.
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may i also add.There was another complaint that i read,about a lady who had registered an account with the same casino as me,and her account was closed.Her mum and dad had an account each from the same address.She was told it was due to multiple accounts and in return she explained the situation.This lady was the 3rd member at the same address,just like me.The situation was sorted and she got paid out,a bit like me only i got some of what i was asking.
I believe this casino has took £10.000 from me for no valid reason and that this money is mine.This is the reason why i have been fighting it for so long.If i have breeched the t&c's.then all i ask for is for them to show me the proof.If they can do this,then it's fair enough,and the matter will be closed.In my honest opinion,i really do not think i have and am willing to stop going on about it and move on.If you really believe in somthing then you fight for it, and if you are wrong then you need proof.This is all i am asking and the casino will not provide me with proof.In your honest opinion,what would you do.
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When i joined the casino it said you was allowed a maximum of 3
people per household.I was the 3rd to join.The other two people are
family and friend who was with me at the time.They lost their money.I
however did not.I met the wagering requirements ,spoke to casino live
chat about how do i withdraw and they told me that i all i had to do was
deposit £30 and i could withdraw the £5000 that i had won.I deposited
the money and soon as i did they closed my account.When i asked why they
told me that it was due to a tech error and that i took advantage of
this tech error.All comes to all this so called tech error was on
blackjack.This is what they emailed me.I told them that i did not play
blackjack therefore this tech error was wrong.After writing on ask
gamblers they looked in to my issue and sent me an email apologizing and
reopened my account and gave me back my £5000.I went to withdraw again
and again they closed my account and said it was due to multiple
accounts.I do not have multiple accountsIi told them this and explained
who the other people was and that i could provide all identification.I
also said to them that i was the 3rd person to join so therefore i
should have no worries.It states that you can have a maximum of 3 people
per household.I have done nothing wrong.i cannot see how i broke the
t&c's.They agreed because they reopened my account put the £5000
back in and told me that this time it would be validated.This surely
means that all accusations about multiple accounts is over and done with
or am i missing the point.To me at this stage after everything is
cleared this £5000 that they put back is therfore mine to either
withdraw or gamble.I chose to gamble and won a further £9000 making my
total £14.000.Is this not mine then after being told that i could
withdraw the £5000 and it would be validated.In my eyes it does.I then
receive a phone call from them and they said due to a tech error,the
tech error being my account wasn't deducting after i lost on a game, we
will only give you £4000.In no way in this conversation did this woman
say due to multiple accounts we are offering you £4000 and in no way did
i accept.All i was told was a tech error.They had no reason to say
multiple accounts because that matter had been resolved had it
not?.tThey deny that they said due to a tech error.If i had gone to
withdraw i would have received the £5000. Is it not, that the casino may
have thought that i was going to withdraw because i had already tried
twice and when i gambled they decided not to pay me the full £14.000 and
come up with the excuse of a tech error.They certainly would not have
phoned me if i had just gone to withdraw they would have let the
withdrawal go ahead and be validated.I see no valid reason for them
taking this £10.000.My account was deducting the game log will show it
was so why take the £10.000 off me.The phone call log will also prove
that i was told due to tech error.So basically if the 5k is mine to
withdraw its mine to gamble am i right?.If i win more is this extra
money mine?.If it is then there shoulld be no reason for them to take £10.000 from me?.ps...hope all my stops are now lol
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hi thanks for the reply.no i do not have multiple accounts.family and friends used my comp and went on the casino i have all id for everyone that used my comp.they had cleared me of this when i explained who they where and that i could provide all id.not only that it states in their rules that only 3 people are allowed to join the casino from the same ip address.i was one of the first to join so any person that joined after the 3rd person had registered should have their winnings took off them for not abiding by the rules.they deny that they rang to say tech error where money wasn't being deducted.it will be in the chat log.i was cleared of both misunderstandings twice.like i said they gave me the money twice.i have asked for my phonecall details and they do not provide,i asked for my case to be sent to 3rd party again this was denied.everything i have asked for they will not give me.as far as i can see they had no right in taking 10k off me due to another tech error.i did not incur a tech error as my gaming log will prove and the phone chat log will also prove exactly what was said that day they rang and said i will only get 4k.do i have a chance of getting this money.its a long dogged fight but if there is a chance i will carry on.
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hello my name is bashmc.i have a complaint against a casino and am wondering do i stand a chance in sorting this matter out.when i joined the casino i won £5000 and when i went to withdraw they closed my account and said it was due to a tech error on a game that i didn't even play.that issue was sorted and account back open and £5000 put back in.i went to withdraw again and again they closed my account said it was due to multiple accounts.i explained the situation and they accepted my explanation sent me an email apologizing and said that i could withdraw.instead though i went to gamble and my total winnings that i tried to withdraw was £14.000.i then received a phone call saying that due to a tech error i would only receive £4000.they deny this phone call.they say that when they phoned me it was on offer due to multiple accounts..the issue had already been sorted and money back in my account.why would i accepts their offer of 4k when they had already given me 5k.if i had gone to withdraw the 5k instead of gamble they would have let me withdraw the full amount.they would not have rung me to say it was an offer and we only giving you 4k otherwise they would have done that 1st instead of giving me back the full 5k.i have wrote to the lga and have had no response.not even a confirmation to say they have the email of complaint.how long does it take for the lga to get back to you on a complaint.i am left in limbo.i have sent them another email asking are they looking into it and nothing heard from that.what do i do next.please help
SOS, I got troubles with my casino, what to do? - a practical guide from ValDes
in Ask Gamblers
Posted
yes right will defo look in here before i go on any casino.Thanks for your time.Doubt if lga will do anything seeing as its plain and simple.I honestly thought i did nothing wrong.Thanks once again have a great day and all the best