[Wink Bingo - Bank Wire Withdrawal Iissue]

I don’t really know if I’m posting in the right place but my issue is also with a wire transfer. I won on wink bingo who I know are owned by 888holdings. 
 

anyway I’m wondering if anyone from the uk had withdrew from wink bingo by wire transfer and how long it actually took ? 
wink bingo have told me 7-10 business days is this actually true ? 
 

I use Apple Pay on the site so that’s why it had to be done by wire transfer . 
 

if anyone has any idea that would be great 

thanks in advance