[Blocked for use of VPN]

My account was blocked by GUTS casino and funds confiscated because I played at the casino when my laptop was connected via vpn tunnel (for reasons not connected to casino at all). No explanantion were provided by support. Could anyone explain me what I did wrong and if this issue could be solved? 

 

Okay so quite a few casinos don't allow the use of a vpn because of obvious reasons. You may be allowed to use a VPN if you have a dedicated IP from that provider. you can ask their support for more. by them I mean VPN providers like Ivacy, Nord and others and not the casinos.