I have a similar query with Cassava, they have refunded me back to spends after I self excluded an account in 2015, but they say that the regulations only came into effect from November 2014 therefore they cannot take into account that I had another account that I self excluded before that date. Is this correct?
[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion
in Casinos General
Posted
I have a similar query with Cassava, they have refunded me back to spends after I self excluded an account in 2015, but they say that the regulations only came into effect from November 2014 therefore they cannot take into account that I had another account that I self excluded before that date. Is this correct?