smileyaggi

Well good luck to anyone threatening to complain, I received an email like everyone else, I sent my bank details and also asked for a breakdown of my refund. Initially I was overjoyed to receive anything, but after reading other posts on here: thought ok, lets see what Cassava have on me. I sent off another email and got the auto reply so I just waited the 5 days then called.
 
I got a man clearly stressed because he started shouting down the phone at me when I tried to ask questions...single account multiple etc. He was under the impression I had not responded to an email sent to me in May this year. I quietly explained I couldn't respond because I was unaware they had sent me one, and I just kept my voice calm and clear and he eventually apologised to me, advising that I would receive an email with a break down when the refund was prepared. 
 
Yep got a email advising the amount 1604 no break down and it will be refunded within 7 days. At this point I decided to reply and ask for a break down as I have all mt self exclusion  emails and statements for the cards, I don't use them but still have the details. The first thing I noticed was it sent but I no longer received back the auto response so I waited a couple days and resent the email. I mean they are dealing with my account, so its feasible at this point I should be able to ask for a break down. No response again, and I am asking for a SAR which is my right, if I pay the fee I have a right to all information they hold on me. Still no reply. So I email from my other email and guess what I get back
 
UNKNOWN EMAIL ADdRESS USED
Your recent reply was received from an email address which is different to the address that initially raised the question.
In an effort to maintain the security of your information, we will only correspond with the email address that the original question came from
Please resubmit your reply using the original email address'
 
Its a joke, they are ignoring any request for information. Cassava are contacting people and using a Top Down approach. Its alright for them to contact you but they are not entering into any conversation with you. That cant be right surely?? Thoughts anyone ??